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proponente: Celia Santos; Marco Flores; Carla Albuquerque
instituição/empresa: Wipro Portugal
tema/título: Customer Xperience – Social Collaboration (WR Refª #25)
área científica: Informática
local: Rua Engº Frederico Ulrich, 2650, Edificio Wipro, 4470-605 Moreira, Maia, Portug
curso de mestrado: Mestrado Integrado em Engenharia Informática
Company Overview:
Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with
170,000+ workforce serving clients in 175+ cities across 6 continents ( Wipro is globally recognized for its innovative approach towards delivering business value and its
commitment to sustainability. Wipro champions optimized utilization of natural resources, capital
and talent. Today we are a trusted partner of choice for global businesses looking to
‘differentiate at the front’ and ‘standardize at the core’ through technology
interventions. Grooming fresh talent to become next generation dynamic professionals: to strengthen the future of
Information Technology, we need bright, aspiring graduates! Wipro recognizes and nurtures talents
from the university degree colleges of Portugal. Over the years some of our best performers have
been science graduates and every year we aim for the best minds that can align our industry
thoughts with non-technical developments and seamlessly transition these thoughts into successful
realities. Wipro’s Oracle Retail Global Practice (ORGP) has over 400 consultants across globe in Europe, USA,
Latin America, and India. Over 200 of them are Europe based, most at our ORGP office in Maia,
Portugal, but also in UK, and Germany. We believe our strength is in our people. From the joy of working on cutting-edge technologies to a
sense of achievement, set in an environment of transparency; discover why Wipro is one of the most
desirable workplaces. An internship at Wipro means a life-long opportunity to explore your potential, continuous growth,
and the joy of working on the latest technologies alongside the finest minds in the industry and an
international career in the most known retail brands in the world. An inspiring combination of
growth prospects, continuous innovation, fair play and a great work culture makes Wipro an
exhilarating place to be in. Internship - Context: Today, the access to information is unlimited with the surge of interactions provided by social
media. A Customer makes its decisions based on much more than Location of a Store, Price, and
Product Availability. The Customer wants to have an Experience that is swift, and seamless, in the
same way that this experience occurs when browsing different social media such as Facebook,
Instagram, Pinterest, etc. In Stores, the provision of service and items, is purely based of the transactional/historical data
that the Buyers from the Retailers have to drive their decisions on what to buy, in which stores to
place it, how to sell it, and finally even which items should have more display than others.
Moreover, the Customer Experience is also only influenced by the study of patterns in the
Retailer’s own store. Internship - Introduction: Whilst today’s world has a set of unparsed information available to Retailers, they are not able
to use it in an actionable way. There is too much data, it is not understood what data is valid,
and finally how to actually use it to trigger actions that can drive a better experience for the
customer and create the relevant actions from it (buy, sell, move, display, and interact with
customers). The Vision of this Solution is to collect social behavior and understand patterns (products, brands,
price points, geo location, customer experience) to use as feeds to drive Retail activities such as
Planning, Pricing, Stock Movement, Store Layout, Customer experience and targeted campaigns. Internship - Goals: The Goals of this internship is to create a Solution to Understand patterns of Social behavior and
create feeds to drive: - Planning - Pricing - Replenishment/Allocation of stock - Store Layouts - Customer Experience in Omni-channel - Targeted Campaigns This solution will feature a key component to transform Sentiment Analysis from Social Media into
Actionable Measures of an Operational System. Its components will rely upon Artificial Intelligence
for the purpose of Sentiment Analysis (featuring HOLMES from Wipro) for Cognitive Analysis,
Transformation of that same Analysis in a Rule Based Platform (goal of this internship) into
Measures, and input of those same measures into the Operational System. Two phases are expected in this process: - Step 1 – Dashboard creation to show Social preferences in Products, Brands by Geographical
Locations – to assist in buying/moving of stock process - Step 2 – Suggestion of buying/moving/pricing of items based on rules defined in
transformation engine Internship - Plan: Activities in scope of this Solution: 1. High Level Design of the Solution – completed by Architecture Team of Wipro 2. Evaluation of Data Discovery Platform from Wipro based on AI (HOLMES) – collection of
Sentiment Analysis 3. Build of Product Taxonomy for a Retailer 4. Detail Design with Data Discovery Platform Team 5. Transformation Engine Design and Build 6. Proof of Concept with Operational System using Data Discovery Platform powered by HOLMES,
Transformation Engine and Product Taxonomy. Innovation Aspects / Scientific Relevance: - Use of Cognitive Platform for Sentiment Analysis of Raw Data collected from Social Media - Transformation of Sentiment patterns into Operational measures, and therefore actionable
insights Technologies: - HOLMES (Wipro AI) - Oracle DB - ADF - Java Related links: