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proponente: Celia Santos; Marco Flores; Carla Albuquerque
instituição/empresa: Wipro Portugal
tema/título: easyRun - SelfHeal and Cognitive Learning (WR Refª #27)
área científica: Informática
local: Rua Engº Frederico Ulrich, 2650, Edificio Wipro, 4470-605 Moreira, Maia, Portug
curso de mestrado: Mestrado Integrado em Engenharia Informática
descrição:
Company Overview:
Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with
170,000+ workforce serving clients in 175+ cities across 6 continents (www.wipro.com). Wipro is globally recognized for its innovative approach towards delivering business value and its
commitment to sustainability. Wipro champions optimized utilization of natural resources, capital
and talent. Today we are a trusted partner of choice for global businesses looking to
‘differentiate at the front’ and ‘standardize at the core’ through technology
interventions. Grooming fresh talent to become next generation dynamic professionals: to strengthen the future of
Information Technology, we need bright, aspiring graduates! Wipro recognizes and nurtures talents
from the university degree colleges of Portugal. Over the years some of our best performers have
been science graduates and every year we aim for the best minds that can align our industry
thoughts with non-technical developments and seamlessly transition these thoughts into successful
realities. Wipro’s Oracle Retail Global Practice (ORGP) has over 400 consultants across globe in Europe, USA,
Latin America, and India. Over 200 of them are Europe based, most at our ORGP office in Maia,
Portugal, but also in UK, and Germany. We believe our strength is in our people. From the joy of working on cutting-edge technologies to a
sense of achievement, set in an environment of transparency; discover why Wipro is one of the most
desirable workplaces. An internship at Wipro means a life-long opportunity to explore your potential, continuous growth,
and the joy of working on the latest technologies alongside the finest minds in the industry and an
international career in the most known retail brands in the world. An inspiring combination of
growth prospects, continuous innovation, fair play and a great work culture makes Wipro an
exhilarating place to be in. Internship - Context: In today’s environment, operational systems are expected to recover data, processes, integrations
in a much faster way than human intervention allows for. Internship - Introduction: Whilst multiple company’s offer services of support and recovery of operational system issues, the
cost of this is being challenged by the market at large. The Vision of this Solution is create the capability of self healing/learning for operational
systems on repetitive issues. Internship - Goals: The Goals of this internship is to create RPAs (Robotic Process Automation) on Operational Systems
(ERP, Stores, Warehouse, Ecom) to allow self healing and self learning of repetitive issues. RPAs will be using AI technology from Wipro (HOLMES), to learn how to fix issues, and avoid the
requirement of human intervention. The solution will learn based on previous fixes of issues, and must have the ability to execute
those autonomously. RPAs must to do it once and do it right. Internship - Plan: Activities in scope of this Solution: 1. High Level Design of the Solution 2. Understanding of the most frequent errors from existing lessons learned in Wipro’s
historical data 3. Understanding of the steps of human intervention in fixing these and inclusion of the same
into our state of the art AI (HOLMES) 4. Proof of Concept – savings between human intervention and use of RPAs powered by HOLMES Innovation Aspects / Scientific Relevance: - Use of Robotic Process Automation for Self Heal/Learn in operational systems powered by AI
(HOLMES) Technologies: - HOLMES (Wipro AI) - Oracle DB - ADF - Java Related links: www.wipro.com/holmes


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