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proponente: Celia Santos; Marco Flores; Carla Albuquerque
instituição/empresa: Wipro Portugal
tema/título: Invoice Management Disputes and Complaint Management (WR Refª #23)
área científica: Informática
local: Rua Engº Frederico Ulrich, 2650, Edificio Wipro, 4470-605 Moreira, Maia, Portug
curso de mestrado: Mestrado Integrado em Engenharia Informática
Company Overview:
Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with
170,000+ workforce serving clients in 175+ cities across 6 continents ( Wipro is globally recognized for its innovative approach towards delivering business value and its
commitment to sustainability. Wipro champions optimized utilization of natural resources, capital
and talent. Today we are a trusted partner of choice for global businesses looking to
‘differentiate at the front’ and ‘standardize at the core’ through technology
interventions. Grooming fresh talent to become next generation dynamic professionals: to strengthen the future of
Information Technology, we need bright, aspiring graduates! Wipro recognizes and nurtures talents
from the university degree colleges of Portugal. Over the years some of our best performers have
been science graduates and every year we aim for the best minds that can align our industry
thoughts with non-technical developments and seamlessly transition these thoughts into successful
realities. Wipro’s Oracle Retail Global Practice (ORGP) has over 400 consultants across globe in Europe, USA,
Latin America, and India. Over 200 of them are Europe based, most at our ORGP office in Maia,
Portugal, but also in UK, and Germany. We believe our strength is in our people. From the joy of working on cutting-edge technologies to a
sense of achievement, set in an environment of transparency; discover why Wipro is one of the most
desirable workplaces. An internship at Wipro means a life-long opportunity to explore your potential, continuous growth,
and the joy of working on the latest technologies alongside the finest minds in the industry and an
international career in the most known retail brands in the world. An inspiring combination of
growth prospects, continuous innovation, fair play and a great work culture makes Wipro an
exhilarating place to be in. Internship – Context and Introduction: Invoice Matching is the process of matching the value documents sent by the supplier with the
merchandise delivered where we can have discrepancies means differences found between the value
documents sent by the supplier and what the retailer have in the system on the merchandise
documents. One challenge is to determine the management of the conflicts between suppliers and retailers. Internship - Goals: The objective of this project is to have a centralized app where we can manage the conflicts between
suppliers and retailers when they do not agree with some resolution of discrepancies, in a way of
having a control mechanisms to identify buyers/merchandisers/suppliers that are more prone to
errors. This app has the purpose simplify the way to have this information aggregated and have a
dashboard providing the KPIs clearly defined. The module should address the following points: - Dashboards with relevant information to support the management decisions - Be able to display all Debits/Credits generated to this supplier - Integration with external systems to trigger the resolution from this conflict – automatic
workflow - Reporting features - SMS & E-mail alerts Internship - Plan: This information will be shared in a later stage. Innovation Aspects / Scientific Relevance: This information will be shared in a later stage. Technologies: - Oracle Database & PL/SQL - Oracle Applications Server - HTML - Java & Javascript - OBIEE The technologies to be used are not limited to the list above. We welcome new ideas and the creativity of the candidates that will integrate the project. Related links: Oracle Retail Landscape: OReIM: