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proponente: Celia Santos; Marco Flores; Carla Albuquerque
instituição/empresa: Wipro Portugal
tema/título: Procurement & Benchmark - Order Management System (WR Refª #10)
área científica: Informática
local: Rua Engº Frederico Ulrich, 2650, Edificio Wipro, 4470-605 Moreira, Maia, Portug
curso de mestrado: Mestrado Integrado em Engenharia Informática
Company Overview:
Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with
170,000+ workforce serving clients in 175+ cities across 6 continents ( Wipro is globally recognized for its innovative approach towards delivering business value and its
commitment to sustainability. Wipro champions optimized utilization of natural resources, capital
and talent. Today we are a trusted partner of choice for global businesses looking to
‘differentiate at the front’ and ‘standardize at the core’ through technology
interventions. Grooming fresh talent to become next generation dynamic professionals: to strengthen the future of
Information Technology, we need bright, aspiring graduates! Wipro recognizes and nurtures talents
from the university degree colleges of Portugal. Over the years some of our best performers have
been science graduates and every year we aim for the best minds that can align our industry
thoughts with non-technical developments and seamlessly transition these thoughts into successful
realities. Wipro’s Oracle Retail Global Practice (ORGP) has over 400 consultants across globe in Europe, USA,
Latin America, and India. Over 200 of them are Europe based, most at our ORGP office in Maia,
Portugal, but also in UK, and Germany. We believe our strength is in our people. From the joy of working on cutting-edge technologies to a
sense of achievement, set in an environment of transparency; discover why Wipro is one of the most
desirable workplaces. An internship at Wipro means a life-long opportunity to explore your potential, continuous growth,
and the joy of working on the latest technologies alongside the finest minds in the industry and an
international career in the most known retail brands in the world. An inspiring combination of
growth prospects, continuous innovation, fair play and a great work culture makes Wipro an
exhilarating place to be in. Internship - Context: Nowadays customers don’t think of the retail experience in terms of channels or interactions, they
consider their experience with a brand as a whole. Retailers need to adapt in response but while
shoppers have more choice and flexibility in how they make purchases than ever, many brands still
cannot deliver a seamless experience across the board. People shop on their mobiles, in-store, and
online; they shop via mobile apps; they can even tailor product delivery and collection options to
suit their needs; but delivering a consistent service on all these platforms remains a challenge. As shoppers have more choice and flexibility in how they make purchases than ever, retailers have to
ensure they can cater to shoppers’ changing expectations at all times and on all devices in a
seamless way. Most of them are increasingly relying on their order management system (OMS) to fill
the role of an enterprise wide system of record for order data and to enable a complex set of
omnichannel order fulfillment scenarios like ship-from-store and store pickup. This means that not
only is the OMS acting as an order capture hub for online web, tablet, and mobile orders, but also
for all sales that originate via the contact center, point of service (POS), kiosk, or field sales
force. By consolidating all order data made across the entire enterprise in one centralized repository, an
agile omnichannel commerce system will better meet customer\\\'s growing expectations by empowering
enterprise associates with a 360-degree view of the customer, optimizing the executive of marketing
initiatives across POS and Web, and infusing agility across expanding and contracting commerce
touchpoints. “Retailers have to decide if they want to serve customers the old way and disappear or the way their customers want to be served – anytime, everywhere and anywhere.” Roberto Merlini, Group Marketing & eCommerce Director, Prénatal Internship - Introduction: At Wipro, we are looking for solutions for an Order Management System that in an Oracle Retail
Omnichannel architecture, to address: - Customer Orders Fulfillment - Customer Orders Delivery - Customer Orders Life Cycle - Customer Orders Reserve Logistics Internship - Goals: The goal of this internship is to do benchmark on the Order Management System tools available in the
market that better fits the Oracle Retail Suite (OR v14 and OR v15), with special focus on: - Single view of Inventory Stock - Order Fulfillment (Store; Warehouse; Supplier) and Backorders - Order Maintenance - Delivery Types (Pick Up; Ship to Customer) - Customer Order Returns - Single view of the Customer (even it could be managed in a CRM system) The deliverable of the internship should be a document containing the benchmark results and a
proposed solution architecture specification including an OMS system in the Oracle Retail suite. Internship - Plan: This information will be shared in a later stage. Innovation Aspects / Scientific Relevance: This information will be shared in a later stage. Technologies: - Oracle Retail Suite (version 14 and version 15) Notes/Comments: No software package will be required at the end of this internship.